Our product · AI Automation · 2026
Truplexy is a product we built and run ourselves. It puts a human-like AI assistant on the channels customers already use and brings every conversation into a single inbox, handing over to a person with the whole conversation attached.
01
Customers do not pick a support channel to suit the business. Truplexy meets them on website chat, Telegram, Discord, WhatsApp, Messenger, Instagram and email, and connects to Shopify, WooCommerce, WordPress, HubSpot, Zendesk, Slack and Microsoft Teams, so the team works from one inbox instead of seven.
02
The assistant answers first, from the business's own knowledge, and the moment a person is needed it hands over with the whole conversation and what it knows about the customer attached. Nobody has to ask the question again.
03
A website chat SDK, a REST API and webhooks sit next to the dashboard, so teams can add a channel of their own or push conversations into the tools they already run.
