This Privacy Policy explains how Zenova ("we", "us", or "our") collects, uses, shares, and protects your personal information when you visit our website, contact us, or engage our design, development, marketing, and startup services. We are committed to handling your data transparently and in line with applicable data protection laws, including the GDPR and CCPA.
Information We Collect
We only collect information that helps us respond to you and deliver our services. This includes:
- Information you provide. Your name, email address, phone number, company, and any project details you share through our contact form, email, or during a call.
- Usage data. Anonymised analytics such as pages visited, referring site, browser type, device, and approximate location, collected to improve our website.
- Cookies and similar technologies. Small files that remember your preferences and help us understand how the site is used.
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide the services you request;
- Prepare proposals, quotes, and deliverables for your project;
- Send you relevant updates about your engagement (you can opt out at any time);
- Improve our website, content, and overall customer experience;
- Comply with our legal and contractual obligations.
We do not sell, rent, or trade your personal information to third parties.
Legal Bases for Processing
Where the GDPR applies, we rely on the following legal bases: your consent, the performance of a contract with you, our legitimate interests in operating and improving our business, and where necessary to meet a legal obligation.
Cookies and Tracking
We use essential cookies to run the site and optional analytics cookies to measure performance. You can control or disable cookies through your browser settings; note that disabling essential cookies may affect how the site works.
How We Share Information
We share personal data only with trusted service providers who help us operate — for example hosting, analytics, and email delivery — and only to the extent needed to perform their function. These providers are bound by confidentiality and data-protection obligations. We may also disclose information where required by law.
Data Retention
We keep your information only for as long as necessary to fulfil the purposes described here, to comply with our legal obligations, resolve disputes, and enforce our agreements. When it is no longer needed, we securely delete or anonymise it.
Data Security
We apply appropriate technical and organisational measures — including encryption in transit, access controls, and regular reviews — to protect your information against unauthorised access, loss, or misuse.
Your Rights
Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal data, to object to processing, and to data portability. To exercise any of these rights, contact us using the details below.
International Transfers
Your information may be processed in countries other than your own. Where we transfer data internationally, we take steps to ensure it receives an adequate level of protection consistent with this policy.
Children's Privacy
Our website and services are not directed to children under 16, and we do not knowingly collect their personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date above. Significant changes will be highlighted on this page.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at hello@zenova.agency.